Marketing/Publicity

Consumer confidence – not better, just different

April 24, 2021

I woke up this morning to the news that Perth is now in a snap lockdown, just in time for their ANZAC long weekend. And two thoughts entered my mind:

  1. COVID sure does love public holidays. We saw new restrictions and lockdowns across New Year’s Eve, Valentine’s Day, Lunar New Year, Easter… and now ANZAC Day.
  2. Snap lockdowns seem to be the action of choice by state governments. Just one community transmission with a bit of uncertainty is enough to set off an area lockdown for 3 days.

I applaud our state governments for their quick action to lock down regions when there is even a tiny possibility of transmission. I’d much rather cancel my plans for 3 days than go into another 112-day winter lockdown. But these sudden closures are also challenging for event organisers. You may get a green light from the state’s health department the week of. You may spend hundreds of thousands into implementing your COVID Safe plan, and do everything right. But if some poor bastard completely unrelated to your festival (who followed all protocol), but was unfortunately put in a hotel room next to someone who’s got the virus, then sorry. Cancel everything.

Unlike other countries, Australians fear of getting COVID is now low. We haven’t known death at the same volume as other countries, and our ‘high’ daily case peak is still minuscule compared to other nations. I don’t know anyone who had the virus, and I’d say most of us are the same. But something almost every Australian has experienced? Cancelled plans. We’ve had to contend with small plans like dinner reservations, tattoo appointments and fitness classes getting cancelled, but also big ones too like long-planned weddings, expensive holidays or job relocations. At Bolster, I’ve lost count of how many events I’ve worked on that have been cancelled or rescheduled (multiple times at that).

Research agency Patternmakers surveyed almost 14K Aussies in March 2021. Here are their key findings that stood out to me:

  • 71% of Aussies recently attended a cultural venue or event. Up by almost 30% from September when our daily cases were relatively high.
  • The main factor in not purchasing/attending right now is the risk of cancellation (37% of respondents).
  • However 26% are still worried about the risk of catching COVID, although this is significantly down from the September snapshot.
  • Comfort and feelings of safety are highest in outdoor venues due to ventilation/fresh air. Bad news with winter on the way.
  • Most audiences are only booking 2-3 weeks in advance. Not so great for event organisers who normally announce months ahead.
  • (Summary here, full report here.)

The data shows that consumer confidence hasn’t sky rocketed after we got through our Victorian outbreak in October. Punters are more confidence to attend gigs, but a lot of fears simply transferred from being worried about catching COVID to fear of cancellations.

Here are my thoughts on how event organisers can be smart:

  • Fear of event cancellation: Work with your ticketing partner to figure out your outbreak cancellation policy. Openly address these or mention if you have the means to reschedule.
  • Fear of not being able to attend due to COVID: Work with your ticketing provider or venue to figure out the best policy for attendees feeling sick. This isn’t just a positive test result, but also suspected COVID, if someone is a close contact, waiting for results, or even a negative result but with cold/flu symptoms. Allow a full refund for unwell attendees. (Props to the Arts Centre who have an excellent FAQ page, and immediately gave me and my guest a full refund last week while I was waiting for my COVID results.)
  • Fear of not being able to attend if rescheduled: Mention that if you do reschedule (instead of cancelling), that all attendees will be given a clear exit even if they haven’t paid extra for insurance. Not all punters know that they are entitled to a refund if you change the date.
  • Concerns the artists or event offering will change: Offer updates on visas and travelling close to the event to show proof of attendance (e.g. candid artist selfie in hotel quarantine as they enter). This is especially important for increasing confidence and dialling up those last minute purchasers for punters who are attending for specific artists.
  • Late purchasing behaviours: Offer incentives to purchase early, such as early bird ticket prices or competitions. Call out new reduced capacities and the increased chance of selling out. Also get way more comfortable with late purchasing, or announce later than normal so your initial swell may be higher.
  • Fears of catching COVID at event (lower but still front of mind for 26%): Implement and widely promote on ground activities to reduce the chance of transmission. Even if you think its a no-brainer to say you’ll have hand sanitiser, do it anyway on your FAQ page and promote it to your mid-funnel advertising audience.
  • Reluctance to book an outdoor event in winter: Plan for and market any creature comforts to make the experience better. This might be blankets for attendees, heaters, hot drinks, mulled wine, umbrellas, undercover areas and cosy sweatshirt merch on offer.
  • Reluctance to book destination events due to state travel inconveniences: Work with travel providers or hotels to see if you can offer discounts for travel costs related to your event. This I haven’t seen done at all, but wondering if a big event with sway could organise a partnership with ‘no questions asked’ refunds if someone can prove they had a ticket to a cancelled event.

The key here is communication and transparency. The value of attending should outweigh any risks, and you need to make that clear even if it’s super obvious to you. Address your punters’ fears with empathy and honesty because by now most consumers have been stung by COVID cancellations.

Also making a mental note to myself to not book anything over the Queens Birthday long weekend, considering our track record with public holidays. 😛

Funnels // Dating as your ultimate marketing exercise

April 11, 2021

I love love, dating, sex and all of it. Despite being single for large chunks of my adult life, I’ve always approached dating with a sense of great amusement. Every right swipe and awkward first date filled me with a sense of potential. And every terrible chat exchange or cringe-worthy first date is just another funny story for my friends.

I do also work in marketing, and think deeply about advertising strategy. In my early thirties I got increasingly frustrated with my love life, and decided to apply marketing 101 to my Tindering.

At the time, my parents were becoming very vocal about their desire for grandkids, and my wonderfully solutions-focused mother gave me a Man Date Mandate. In other words, go on at least one date a week. What I noticed was that while the volume of my first dates increased dramatically, it wasn’t leading to many second dates, let alone relationships.

So I put on my thinking cap. This is actually pretty common with marketing. A client puts together–in their words–an incredible offering they believe everyone wants. We serve out 500,000 ad impressions and no one bites. Huge problem.

There are two ways of approaching this:

  1. Try a bunch of shit all at once, blinding hoping something works, or
  2. Pinpoint the biggest issue so we can concentrate on improving that first.

Enter the conversion funnel.

If we map out every stage of the purchase journey we can figure out the largest area of concern. It’s likely that you have drop off points at every stage, but there’s potentially a big ‘low hanging fruit’ change you can make that will give you the biggest incremental improvement on your results. Once that’s sorted, then you can go ham on little optimisations to further lift your game.

Here’s your standard marketing conversion funnel:

Pretty neat, huh? Figure out your audience size at each level, and calculate how much of the audience doesn’t move through to the next stage. Now we can make informed improvements based on where our leak in the funnel is. For instance:

  • Low volume in the funnel: We actually don’t have poor drop off, but we aren’t getting enough users into the funnel to begin with. We need to cast a wider net from the outset.
  • High drop off between awareness > consideration: We’re getting the message out there but people aren’t taking the bait. How do we make the ‘product’ more interesting?
  • High drop off from consideration to conversion: People are interested but why can’t we seal the deal? How do we drive a sense of FOMO and urgency?
  • High drop off from conversion to advocacy: Why don’t our punters want to talk about us? They like us, but not enough to share the word?

So let’s transfer this into the wild world of online dating. Here’s the conversion funnel, re-imagined for love:

Here are some common issues at every stage of the dating funnel, with some handy suggestions.

  • Low match opportunities by volume: Broaden your age or geo location. Try new apps to find different people. Pay for a premium tier of an app to get seen more or match outside your local area. Remove any attitude/behaviour filters that aren’t deal breakers (e.g. smokers, drug taking, pets).
  • Low match rate: Get friends of your desired sex to brutally screen your photos. Try a variety of different photo settings to show you’re well rounded (e.g. friend shot to show you aren’t a loner, festival photo/sports team photo to show your interests, close up smiling shot to show off your vibe). Remove any potentially inflammatory comments from your profile (e.g. don’t match if you like pop music, won’t date anyone shorter than 5″10, if you can’t handle me at my worst then you can’t handle me at my best). Try different apps that have more of your desired ‘type’ of person. Consider if YOU are the problem and you’re declining a lot of matches on your end.
  • Low chat rate: Put cheeky conversation starters in your bio that encourage opening lines (e.g. I think chocolate is overrated, convince me otherwise). Start convos yourself. Try different pick up lines. Find something interesting on their profile to make it easy for them to reply, but also don’t pick anything too obvious because everyone else has probably used it too.
  • Low first date rate: If chats are fizzling out quick, try organising first dates sooner before they get bored of the chat. Test out suggesting different types of dates to see what sticks. Be conscious of the cadence of date set ups and suggest a date early or mid week. Steer conversations towards activities as a starting block for a date (e.g. Have you been to the latest NGV exhibition yet? I’ve been dying to go). If your messages seem to be getting hectic responses, check if your profile accurate depicts your values or (sorry if this is mean) see if you can tweak your flirting approach to be softer. If you’re the one declining first date offers, figure out if you’ve been too open with your matches and make sure you’re only matching with people you actually want to eventually see IRL.
  • Low second date rate: If you were the one to decline a second date, figure out if it’s something you can screen earlier (e.g. if you go on heaps of first dates with 27 YOs and find them too immature, then change your age range). If you get ghosted/rejected heaps, figure out if you are perhaps presenting yourself online in a way that isn’t true to you. Try different date settings where you be comfortable and show your true self.

Go forth and enjoy filling your funnel (not intended to be a euphemism).

Full disclaimer: I completely acknowledge that dating is not for everyone. Finding love is not be a goal for everyone, and there is so much more to life than sex. I hope enjoy this blog post as entertainment, but I’ll definitely be waiting for an invite to your wedding if it works. x

Marketing diversity

March 9, 2021

I was listening to a fascinating BBC podcast about blood types, when this made my ears prick up:

Podcast host Marnie Chesterton: Why do we have over 300 antigen markers in our red blood cells?

Nicole Thornton: It’s a really important question especially at the moment with COVID. We as a species are constantly in conflict with infectious diseases. If we were all exactly the same then the pandemic could wipe us out as a species. Our diversity is key to our survival as a species. Having different blood groups is part of our diversity profile. Our differences and diversities keep us alive as a species.

(Answer edited for clarity. Listen to the full podcast if you’re a med nerd like me.)


I love a good analogy, and this one translates well into music marketing. At work, we frequently get SOS messages about hacked pages, disgruntled former employees refusing access or band members forgetting passwords. These client requests are usually accompanied by panic because it’s their sole marketing channel. It’s typically a Facebook page or Instagram profile with a very decent following, perhaps grown with great effort while other channels languish.

And it all comes back to this. Diversity. I’ve frequently mapped out a project execution plan only to have the client ask to scrap everything but one channel. The reason? “This is the only channel we have a decent following on.”

Only growing one marketing channel is dangerous. Why?

  • You might become ‘blind’ and not see opportunities, whether it’s an exciting new platform (TikTok, Clubhouse) or not moving to a new platform even though your audience has.
  • You’re assuming what has worked will continue to work. Check out The Black Swan by Nassim Nicholas Taleb for more on this topic, if you’re interested in philosophy and probability.
  • You’re not testing and learning, whether it’s new format types or platforms.
  • And on that note, trying weird new things on your ‘main’ channel can be dangerous because your audience is huge. Trying new channels with small audiences mean you have a safer playing ground to test and learn.
  • You miss out on incremental reach. Each platform will have users that can only be reached on that platform.
  • You might get banned, hacked or blocked. A social platform might die with no warning. Whatever the reason – if that happens you immediately lose your main communication line with your audience.

Sound bad? Here are my recommendations for creating a healthy ecosystem for your music marketing:

  • Play around on new channels. Join with personally as an individually while you get the lay of the land to get a feel of how it works and what content performs well.
  • If you set up a channel and it isn’t right, you can usually delete it later with little drama. This also means you’ve reserved your handle in case you want to re-activate it later.
  • Separate your channels into primary (e.g. updated regularly) and secondary (mostly placeholders for key moments, and to act like your digital business card). Make sure your secondary channels are at least touched once at every milestone. This means fixing your bio description, updating your profile/cover photos and posting about said milestone at least once. Milestones might include an album release or your annual lineup/date announcement.
  • Understand how each channel services a different ‘side’ to you, and lean into this. Twitter is better for thoughts and links, so tap into that. Instagram and Pinterest do well with infographics and imagery, so lean into those. This is a huge part of making sure your content is legitimately diversified, and also gives your super fans a reason to follow you on every channel. (If they’re getting the same asset with the same copy on the same day on Facebook and Instagram, what is the proposition for following you on both platforms?)
  • Understand your unique audiences on each channel. If you’re a venue with broad programming, you might find TikTok better to engage your younger patrons but Facebook better for older generations. Keep that in mind with your strategy and posting.
  • You can still have a ‘focus’ channel that takes up most of your time. Just make sure it’s not your only channel. (You might even find you like a new platform even more. Media star Zoe Sugg found fame on YouTube but has gone on the record saying she actually prefers Instagram now. She currently has 9.2M Instagram followers, which shadows her 4.8M YouTube subscribers. She recently announced her pregnancy on Instagram a whole day before she did on YouTube.)
  • Back to my channel planning example above, don’t ignore this until you have to run an advertising campaign. Start nurturing new channels while you’re off cycle.
  • And finally, always make sure one of your channels is email marketing so you own your own fan/customer list.

Take the above with a grain of salt though. If you’ve joined any channel planning workshop I’ve run, you know that I strongly advise being realistic and doing a few channels well. I’m not saying artists all need to have a Facebook, Instagram, Twitter, Pinterest, Twitch, TikTok, Snapchat and YouTube account. Just make sure you approach your marketing like the human race—adaptable and ready for action.

Finding a new audience in Australia

March 6, 2021

I recently had the honour of being a Gig Life Pro webinar panellist, alongside Jerry Soer from Collab Asia. For those who aren’t familiar with Gig Life Pro, it’s an APAC focused industry online portal, serving the function of a conference. If you’re like me and think that’s pretty neat, you can learn more about the great stuff they do here.

Jerry and I were interviewed by GLP Founder Priya Dewan, but also got a range of really thought-provoking questions from the audience. One particularly stood out to me:

​How can SE Asian artists start building their presence and introducing their music in Australia?

A very meaty question that I want to dissect further. Here’s why Australia is an extremely lucrative territory for Asian artists:

  • Despite its small population, Australia is the 6th largest music market by revenues, and 7th for digital sales. Bonkers. (Source.)
  • Australia is easier and cheaper to travel to from SE Asia, especially compared to the other non-Asian IFPI top music markets of USA, UK, Canada, France and Germany. (Source.)
  • Australia’s appetite in Asian genres is increasing. I’ve been monitoring Spotify’s “Discovery Tool” for a few years, and K-Pop is creeping up there as a growing genre. Outliers like Blackpink and BTS are probably driving this, but even so this shows potential growth.
  • 3% of surveyed Australians indicated an interest in Asian Pop, but this doubles to 6% when we look at 16-24 YOs. (Source.) I know 3-6% of a sample group sounds small, but this has been steadily increasing and is likely to continue. Spotify data also backs this up, with Gen Z being liking international artists more than any other generation. (Source.)
  • There are also at least 263K Australians born in Malaysia, Indonesia and Singapore. (Source.) A significant chunk, and not even including students and Permanent Residents from the SE Asia.

So to answer the question, ​how can SE Asian artists start building their presence and introducing their music in Australia? It’s important to note 2 distinct audiences here that a SE Asian artist may want to market to:

  1. Australian locals, with no deep connection to Asia but have been shown to be increasingly interested in Asian pop culture especially music. This is intensified with Gen Z. Much larger audience but may need a bit more education and awareness building.
  2. SE Asian expats in Australia, with prior knowledge and love for Asian pop culture and music. Smaller audience, but likely to be higher intent and easier to convert or turn into ambassadors.

The audience you’re going after will really affect your promotional roll out. Some thought starters:

  • Pull on the right marketing ‘levers’. If you’re marketing an OS artist to Aussie audiences, you’re likely to be pushing a message around discovering a new hype artist. It’s all about discovery. If you’re reaching your expat crowd, then you might be promoting it as a community vibe, being proud of your local talent, or the rare chance to see an artist you’ve loved for a long time IRL.
  • Figure out which brands, media and personalities have cultural equity with each group. For instance, a great Popspoken interview may have weight with a Singaporean uni student in Melbourne, but not so much for Aussie who has never heard of the website. On the other hand, Time Out is big in both territories and would carry through. You may not need to find global brands, but just be mindful and don’t assume everyone reads/follows the same outlets as you.
  • Pick the right marketing channels. Expat communities may not exclusively use popular social media channels in Australia (ahem, Facebook and YouTube). Take a deeper dive into popular platforms in their origin country, in case they still use these to connect with family and friends. We Are Social x Hootsuite’s country reports are always my go-to for this data.
  • Understand local nuance and figure out where your artist sits in the music ecosystem. Artists that are considered ‘similar to’ are completely different for each territory. What is indie alternative overseas is often seen as extremely safe/commercial in Aus because our mainstream popular leans fairly left. Research this using Facebook Audience Insights for each country to find affinities. I find this more pertinent than Spotify’s “Fans Also Like” tab which seems to be global. Use these insight to pick appropriate tour supports, tour venues, media targets and playlisting targets.

While the thought of international artists playing gigs in Australia right now seems like a distant dream, it’s never too early to start finding and connecting with your audiences, no matter where in the world they are.

Nailed It

September 23, 2020

Nine Inch Nails dropped a new merch collection yesterday. While one of the world’s biggest bands releasing new goods is nothing to write home/about on my blog, something was different about this…

They haven’t released new music in over half a year. They’re not on tour. They’re not promoting anything.

Instead their Pandemic 2020 collection is a re-imagining and re-purposing of their existing catalogue for the weird state of the world. They’re taken releases from as early back as 1992, and used them as a pointed statement about COVID-19 and the US political climate.

Here’s why this is bloody brilliant.

  • It’s a shared bonding experience with fans. It shows that no one, not even Trent Reznor, is immune to anxiety and anger from the state of the world.
  • It’s a show-don’t-tell way to promote their core values. This has more power than just saying, “Hey, we hate Trump’s handling of COVID-19.”
  • It’s news worthy.
  • The limited run feels urgent. Fans should purchase ASAP.
  • Band merch items tend to have a stories behind them. Instead of talking about the concert they picked up a shirt from, fans will be able to share their emotions in response to the 2020 pandemic and election.
  • It’s a smart way to give life to old releases, and in a way that feels fresh and new.
  • It’s a creative yet simple way to re-purpose existing content during COVID. A handy tactic if you can’t create content IRL due to health reasons and legal limitations (e.g. no photoshoots, travel bans).
  • It’s so on brand for them and their music. This isn’t the first time they’ve made veiled comments about American politics.

This merch drop works beautifully for Nine Inch Nails and their audience, but it won’t work for every artist. So here are my learnings for other musicians:

  • Random merch not tied to a campaign is okay. You don’t need to be promoting something specific.
  • Look at your existing assets and content with fresh eyes. It could be old releases like NIN have done. It might also be old press shots (turned into colouring books) or archival footage (cut into new music videos like the controversial You Know You’re Right clip).
  • Adopt a re-cycling mindset when creating new content. Always request layered art files and high res versions. Keep those random daily bounces that are rough cuts of actual songs. Document experiences. Save your AAA passes. Get those behind-the-scenes pics. Save everything in Dropbox or a hard drive. Make copies. Keep everything even if you don’t need it right now.
  • Use the power of ‘limited edition‘ to drive sales. Make it feel urgent and special.
  • Give your merch drops a story or an angle that fans can share and get excited about.

Trent, if you’re reading this, I feel like Big Man With A Gun should be in your next merch run. Just saying.

Music Industry Masterclasses

July 1, 2020

Not even a pandemic can stop The Push for delivering value to its users!

Thrilled to be facilitating four music industry masterclasses for The Push over the next couple of months, on behalf of Bolster. The first session will a workshop on Bandcamp, followed by one on YouTube plus two more to be announced. Every session will have an expert in each platform giving their best tips and tricks on how emerging artists and music industry professionals can get the most of the product, followed by a Q&A session hosted by me. Full disclaimer – I plan on being a bit selfish and picking their collective brains on everything that I’ve ever wanted to know, but I will definitely make sure that the attendees answers get some airtime too!

Register for the Bandcamp Music Industry Masterclass with their Artist & Label Ambassador Will Evans. Register for the YouTube Music Industry Masterclass with Ant McCormarck from Changer Studios. Keep an eye on The Push’s event listings page to find out more about the yet-to-be-announced instalments of the masterclass series.

For those who have not heard of The Push, it’s an incredible non-profit youth organisation based in Melbourne with the goal of making music accessible to youth organisations. A huge part of this is helping set up our next generation of music industry professionals for success, but another stream is making sure live music is accessible to often forgotten youth audiences. (Also I’m a proud board member.)

In line with The Push’s core value to make sure their services are accessible, all these workshops are completely free of charge and open to everyone. See ya in Zoom!

Old Media, New Media with Melbourne International Jazz Festival

June 30, 2020

I spoke on a career development panel for Melbourne International Jazz Festival earlier this month, as part of the iconic institution’s online music and learning festival.

The panel was hosted by the festival’s own Dean Worthington, who brings over a decade’s worth of arts sector wisdom. I was joined by some absolute powerhouses: music journalist Michael Dwyer, Lior Albeck-Ripka (co-founder of artist and events agency Hear Them Holler, and also a key player at Festival of Jewish Arts and Music, Sarah Guppy (the brains behind This Much Talent, Gig Life Pro and all-round music PR lord).

It was a fascinating chat about publicity, telling artist stories, communities plus my thoughts on why the idea of ‘gatekeepers of culture’ in the music space is problematic. (I have so many thoughts about Blackout Tuesday.)

Watch our chat below (please enjoy my not-staged-at-all-what-are-you-talking-about Zoom background) and find out more about the wider digital festival here.

You are more than… your music

June 30, 2020

Why do we play certain songs to death? What do we consider before we add a tune to a Spotify playlist? What’s the catalyst for you to share a song with your best friend? To answer these questions… we kinda need to look a little deeper than the music itself.

Billie Eilish’s smash hit ‘Bad Guy’ has an astronomical 1 billion streams on Spotify. The song is admittedly very catchy, but are we listening to the song over and over again because it’s a super memorable earworm we can’t get out of our heads? Or has the world collectively fallen in love with Billie Eilish, the human behind the music?

On the flipside, how is cancel culture shaping the way we listen to artists, and feel about them? Radio stations in New Zealand and Canada removed Michael Jackson songs from rotation after the release of Leaving Neverland, and one Perth station removed his back catalogue due to listener complaints. Spotify even made a platform policy to not promote hate content (albeit before they did a backflip a month later because they weren’t sure how to handle ‘safe’ content by artists with a reputation or criminal record.)

The common theme between the former King of Pop and the biggest popstar of the moment is how much music audiences are swayed by the artist themselves. 

It’s very rarely just about the music.

Why?

Enter storytelling. 

Big brands like Coca Cola and Nike have been leveraging storytelling to tap into emotions for decades. There’s a running joke that Oscar-winning movies are desperately depressing because they follow a formula. We binge watch TV shows in a single sitting when we get emotionally invested in the characters. 

Forbes explains

Great stories make people feel something, and those emotions create powerful connections between the audience, the characters within the stories and the storyteller.

Emotive marketing can be an effective tool for brands (and musicians). Scientific studies have shown consumers focus on their emotions more than objective information when making decisions. Your knee jerk, emotional reaction to content is more influential on your purchase intent than the actual content of the ad, (up to three times stronger for TVCs). Our visceral response to stimuli has a huge impact on our intentions, recall and relationship. This doesn’t just apply to marketing for oat milk and soft drinks, but also for music and pop culture.

Storytelling in music

Music in itself is storytelling. Successful artists paint a full picture through their lyrics, melodies, cover art, stage design, costumes and music videos. It’s no surprise then that the world’s biggest musical stars are masters at telling their own artist story, outside of their actual ‘products’ of music.

Here are three tenets for good storytelling: 

Show, don’t tell

Beyoncé is the one of the world’s most prominent Black artists, and her public persona is built on being a strong, powerful black woman. Her commitment to Black culture and specifically Black women shines through her work, and it’s not just lip service. 

Her dedication to Black women empowerment can be found in spades in her historic Beychella performance. As the first African American woman to headline Coachella, Beyoncé used this as an opportunity to further her story and promote other Black performers. She incorporated elements of Historically Black College and University (HBCU) traditions like marching bands. She hired an incredible ensemble of Black performers to join her on stage, and collaborated with Black designer Olivier Rousteing on costumes. 

Beyoncé doesn’t tell us she supports other Black artists and creators. She shows us. 

Consistency

Google ‘Lana Del Rey aesthetic’, and you’ll find over 4 million results across internet forums, fashion sites, university dissertations, tutorials on achieving her vintage vocal mix and homages on Tumblr. Every element of Lana Del Rey’s output remains entirely consistent with her Hollywood sadcore image. Whether it’s her manicure, her pack shots, her fashion sense, her stage name or her actual music, every element fits into the story that is Lana Del Rey. 

As one outlet puts it, “Lana Del Rey is motorcycles. Lana Del Rey is sugar daddies. Lana Del Rey is old age America. Lana Del Rey is heart shaped sunglasses.”

Be genuine 

A huge part of Billie Eilish’s public persona is her activism for causes close to her heart, with one the most prominent being climate change. 

Her work here isn’t at face level. She hasn’t just recorded a short clip for a charity campaign and left it at that. Billie has told The LA Times she has climate anxiety, and the singer-songwriter uses every inch of her platform as a celebrity to cover this. 

Her genuine commitment to the environment as an artist includes wearing a protest tee at The AMA’s, talking about the environment on Jimmy Fallon, setting up an eco friendly world tour, and partnering with Global Village to educate her punters about how they can help. Not to mention her incredible song ‘all good girls go to hell’, a climate change anthem about the LA Wildfires:  

Storytelling never stops

It’s understandable that some artists have taken the foot off the gas with their marketing this year. It might have felt inappropriate to promote sales content when there are bigger issues at hand, or artists shows and music may have been halted temporarily. But sharing and developing your story with the world shouldn’t be an on/off switch. 

2020 is actually the perfect time for artists to tell their stories and deepen their relationship with their audience. Instead of trying to manage a full content calendar to keep their managers, booking agent and label happy, artists now have a decent chunk of time where almost all fan communication can be solely about them with no sales agenda. This is a rare opportunity where artists can showcase their personality, brand, lives and the magic behind their music, completely unfettered by promotional obligations.

Don’t write off 2020 as a compulsory gap in your career as an artist. Turn it into the moment you unveil your greatest story to your audiences and fans. This isn’t your usual incremental audience building you’d see every time you service a single to radio or release a music video. Make your story front and centre, hook them in, make them fall in love with you, and build your audience for life.

Side B Sessions

May 8, 2020

Bolster ambitiously (and successfully, might I add) rolled out a full day conference last year in Sydney and Melbourne. It was a day packed with keynotes, workshops and panel discussions around music, audiences, community building, tech, social media, advertising and brand marketing. We rolled out a full session in Melbourne and went back for seconds in Sydney a couple of days later.

I presented two different talks at Side B: Cultivating Communities (about fandoms, communities, and how brands can get in on that action) and a State of Play (where we’re at with consumers, advertising and tech). I also had a nightmarish trip back from Sydney where our flight was delayed a billion hours and my plane seat was covered in something that could have been blood or jam or both. (Oh the days of interstate travel, I miss you yet I really don’t at the same time.)

Since it’s going to be a while since we get to hang out in large groups again, Bolster are doing what we do best – innovating and adapting. We’re proud to announce that we’re doing Side B again, especially at a time when people need it most. We’ve also made it free and on Zoom to be accessible for anyone (not just Bolster clients in Sydney and Melbourne). Side B Sessions will be coming at you with a one-hour session per week, and a mix of guests that’ll include Bolster and industry leaders.

I’ll be co-presenting the second Side B Session, an updated state of play (since so much has changed since we presented this last in October). I’ll be Zooming into your respective home offices/bedrooms/kitchens/bathrooms with my Bolster peeps on Tuesday May 19. I’ll specifically be covering off how media demand and consumption has changed (and why), and how the consumers of 2020 are showing their love.

Sign up for it here, plus find info on some of the other sessions we have planned. See you, can’t promise I won’t be wearing sweat pants during the Zoom keynote!

Side B Sessions #2

Side B Sessions #2: Digital state of play is tomorrow ⚡️All the rules have changed since our last keynote, so Paige X. Cho and Cat Rewha will be taking you through the current COVID-19 climate. Sign up here.

Posted by Bolster on Sunday, May 17, 2020

VMDO Networking Breakfast

April 29, 2020

Love the VMDO’s work ? Those four letters stand for the Victorian Music Development Office, and this power house team truly support and empower the contemporary music industry in VIC.

They’ve been running their Networking Breakfasts for a few months (maybe a year?) out of White Sky Music‘s office in Collingwood. As soon as the pandemic hit, they deftly translated their event into an online affair. I had the pleasure of joining today’s Twitch session, and it was incredible that they were able to recreate the IRL experience online in a way that truly provided value. (I.e. not a bunch of faceless peeps feeling very disconnected while watching a webinar.) The VMDO split us off into Zoom breakout rooms for networking (got deep into a conversation about the state of live music venues), had a beautiful Welcome To Country by their First Peoples Business Manager, and an engaging panel discussion followed up by ample question time.

So with all of this in mind, I’m very excited to be taking part in their next VMDO Networking Breakfast on Wed May 13 on behalf of Bolster!

I’ll be taking a deeper look at how social media/media demand and consumption has shifted during COVID-19. I’ll explain how music businesses can use these insights to not just survive but actually thrive during this period of downturn. My presentation will cover not just social media platforms, but also usage of other entertainment channels like YouTube, Netflix and Spotify. Co-presenting with me is Leesa Snider from Achord Agency. Sign up here.

BRB finding my best sweat pants for my first at-home Zoom public speaking engagement!

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