So, Facebook recently switched over all brand pages to the new ‘Timeline’ layout. And I’m not a fan… yet.
There are a few things about the new format that I think are really neat. I love the cover photo. It’s a great space to really ‘brand’ pages with the look and feel of the company’s latest campaign. I do find it annoying that we can’t post any ‘calls to action’ (which I have done in the past with the old skyscraper profile pictures), but I do understand that Facebook’s doing this to prevent pages plastering cheap sales pitches across the top of their fan page. I also like the notifications module on the new admin dashboard and the messaging function. The ability to ‘pin’ pictures to the top seem like they might be useful for certain posts (e.g. sales and promotional posts that can’t be pushed through the cover photo) and being able to ‘highlight’ pictures across the Timeline width is a bit nifty. I do also like the fact that apps have tab boxes and the apps are now huge.
I also don’t mind not having a landing page for non-fans. Call me cynical, but I’ve always looked at the page’s actual content and apps before I’ve ever liked a page.
Things I loathe? There are quite a few actually. The admin dashboard is good in theory but ends up being incredibly glitchy and everything lags. I hate how unsolicited fan posts are now grouped together in one section rather than being organised among the page’s posts by time. My absolute biggest gripe with Timeline is that the design is just so cluttered that the eye doesn’t know where to look. Not sure if Facebook has ever considered perception or used eye tracking when designing its layout, but maybe it really should.
It’ll be interesting to see what Facebook changes and what it sticks to over the next few weeks. When they first introduced Timeline, we were all a bit annoyed that the ‘like’ layer on competitions no longer auto-refreshed after hitting ‘like’ but it only took a few days of people complaining for that to change.
P.S. Click here to see one of the Timeline pages I’ve been working on.